This policy applies to business orders for Gulf Sweet chocolate and confectionery products.
Inspect before acceptance
Inspect the delivery before acceptance, including the products and visible carton condition.
Proof of acceptance
A recipient signature or authorized proof of delivery confirms the accepted quantity and apparent condition at delivery.
Damage or shortage claims
Damage or shortage claims must be submitted within 48 hours of delivery and include clear photos showing the order, product, and carton context.
Validated claims
A validated claim receives a replacement or credit for the affected goods.
Perishable goods
Perishable chocolate and confectionery are non-returnable after acceptance except for an approved issue under this policy.
Approved monetary refunds
Any approved monetary refund is returned to the original Moyasar payment method within 7–14 business days.
To submit a claim or ask about this policy, contact: support@gulfsweets.sa